CONTACT & FAQ2018-12-12T15:15:47+00:00

Location, location, location!

Frequently asked questions

Some questions are asked… frequently. So we’ve answered those for you below. If these do not answer any question you might have for us, no worries. Just shoot us an e-mail!

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Can I return my Arty-Shock?2018-09-24T11:48:18+00:00

Each Arty-Shock you order from us is made especially for you. Which is why unfortunately we cannot except returns. Of course, if your Arty-Shock reaches you in a less than perfect condition, please take clear pictures of the damage and e-mail them with a description to info@arty-shock.nl. After receiving your mail, we will contact you as soon as possible and see to it that your Arty-Shock is replaced at no extra cost or hassle.

Can I get my Arty-Shock in a different size?2018-09-24T11:50:58+00:00

YES YOU CAN! We can create an Arty-Shock in pretty much any size. Simply contact us so we can discuss your wishes!

What sizes do you offer?2018-09-24T12:23:34+00:00

Online we offer Arty-Shock in the following sizes:

UNFRAMED

  • Mini: 28 cm x 42 cm | app. 11″ x 17″
  • Small: 60 cm x 90 cm | app. 24″ x 36″
  • Medium: 80 cm x 120 cm | app. 32″ x 48″
  • Large: 100 cm x 150 cm | app. 40″ x 60″
  • Extra Large: 150 cm x 225 cm | 60″ x 89″

 FRAMED

  • Small + frame: 64 cm x 94 cm | 25″ x 37″
  • Medium + frame: 84 cm x 124 cm | 33″ x 39″
  • Luxury Line Gloss: 120 cm x 170 cm | 48″ x 67″

Contact us if you have something else in mind: if needed, we can make you a custom sized Arty-Shock to fit your interior!

What is ‘Dibond’2018-09-24T12:28:29+00:00

Dibond is a material created from aluminum (if you are from the US) or, as the rest of the world calls it: aluminium. It’s a highly durable and sturdy material. We print on high quality Dibond that is 3 mm thick (0,12″) that really let’s the colors of all Arty-Shocks ‘pop’, but has a beautiful matte finish.

What is ‘Perspex’2018-09-24T12:35:32+00:00

Perspex is simply a type of plexiglass. Ours is glossy, 5 mm (0,2″) thick, of super high quality and makes the colors of any Arty-Shock supercalifragilisticexpialidociously vivid. A layer of block foil on the back gives both extra body and makes the artwork opaque.

What is ‘Liquid Gloss’?2018-09-24T12:42:55+00:00

When you choose our Luxury Line, you are choosing high-end Liquid Gloss®. Liquid Gloss® is a transparant, two-layered resin that is used to coat your Arty-Shock photo panel through a special process. The photopanel itself is a 4 mm Dibond panel with a high resolution Lambda-print. Because of the special production proces, each Luxury Line Arty-Shock takes up to 10 working-days to produce. It wil be worth your while though!

Each Luxury Line Arty-Shock comes with a high gloss black baroque style frame that has two hangers on the back for easy hanging.

 

How unique is an Arty-Shock?2018-09-24T12:53:20+00:00

Every Arty-Shock is made-to-order and comes with a Pretty Damn Unique Certificate of Authentication. And, Arty-Shocks are only available in a limited edition in each corner of the world (see numbers below). And yes, that sometimes means that we run out of certain Arty-Shocks. So get them while they last… 😉

  • Small Arty-Shocks: 100 editions per design/type
  • Medium Arty-Shocks: 50 editions per design/type
  • Large Arty-Shocks: 50 editions per design/type
  • Extra Large Arty-Shocks: 50 editions per design/type
  • Luxury Line: 50 editions per design/type

Arty-Shock Mini’s are unnumbered. Because admit it: they make excellent Christmas gifts for the whole family!

 

How can I hang my Arty-Shock on the wall?2018-09-24T13:23:31+00:00

Every piece (except for the Arty-Shock Mini’s) can be executed with 4 bore holes in the corners and 4 stainless steel spacers of 15 mm (approx. 0,6”) each to mount it to your wall. We also offer an option to add a ‘U’ frame to the back of your Arty-Shock, so you can hang it that way.

Last but not least, we can frame your Arty-Shock for you. Whatever way you want your Arty-Shock completed, just check the right boxes while putting together your order. It’s as easy as ordering pizza!

My Arty-Shock arrived damaged. Now what?2018-09-24T13:36:15+00:00

Oh noooo! What a bummer! Please know that we take the greatest precautions to pack and protect your Arty-Shock for its journey to your home. However, we do understand that #$@% sometimes does happen. No worries though: we will do everything in our power to make things right.

Please take a few good pictures of the damage on your Arty-Shock and e-mail them with a clear description to info@arty-shock.nl. We will contact you as soon as we can and see to it that your Arty-Shock is replaced.

I want my Arty-Shock as an acoustic panel. Is that an option?2018-09-24T13:46:51+00:00

It most certainly is! We can create our Arty-Shock designs as custom made acoustic panels up to pretty much any size. We offer regular acoustic panels and extra-padded ones for even better acoustic control. Please contact us for more information and a custom quote!

When can I have my Arty-Shock?2018-10-16T13:54:59+00:00

As soon as we receive your order and full payment, we will get moving to start to create your very own, unique Arty-Shock. It takes up to 10 working days to get one on Dibond or Perspex ready for shipment. If you are going for a Luxury Line Arty-Shock, it may even take up to 15 working days because of the more time-consuming process.

When your Arty-Shock actually hangs on your wall, depends on where you are located: currently all Arty-Shocks are made in the Netherlands and so your Arty-Shock starts its journey to you from there. No worries though, once your Arty-Shock is on its way, you will be able to track and trace it.

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